All Genmaicha orders are processed and shipped directly from our central fulfillment facility in Pune within 24 to 48 business hours of receipt. We operate dispatch processes Monday through Saturday, excluding public holidays.
Our average transit windows across India are structured as follows:
We believe in straightforward shipping rates:
Upon dispatch, you will automatically receive an SMS and Email confirmation containing your specific tracking AWB number and a direct tracking link from our shipping partners (such as BlueDart, Delhivery, or Xpressbees) to monitor your delivery in real-time.
We accept return requests within 7 days of order delivery. Due to sanitary and hygiene standards for consumable goods (teas), we can only accept returns for items that are completely unopened, with the safety seals, shrink-wrap, and premium tins fully intact and undamaged.
To ensure secure logistics and avoid unverified checkouts, we do not offer 100% Cash on Delivery (COD). We operate on a partial advance payment model:
Please make sure you are available to receive your package. If the shipment is not accepted upon delivery or is returned to our Pune warehouse as RTO (Return to Origin) due to customer unavailability, incorrect address details, or refusal of the shipment:
If you have made a 100% prepaid order and the shipment is returned to us due to non-delivery/refusal (RTO), or if you initiate an eligible return within our 7-day window:
To request a return within the 7-day eligibility window, please email us at support@genmaicha.com with your Order ID. Authorized returns must be safely dispatched to:
PHYNAI INNOVATORS PRIVATE LIMITED
Vitthal Heights, opposite Radisson Blu Hotel, Yashwant Nagar, Kharadi, Pune, Maharashtra 411014
PHYNAI INNOVATORS PRIVATE LIMITED respects your digital confidentiality. When you purchase our premium wellness products or access our digital store, we collect transactional parameters, including your Name, Billing Address, Shipping Address, Email, Phone Number, and Payment configurations.
We employ this data solely to:
Our store runs on the globally secured Shopify architecture. All payments are securely routed and encrypted via PCI-DSS compliant third-party payment gateways. We strictly prohibit the trading, sale, or lease of your personal demographic details to unaffiliated advertising networks.
For any questions regarding your personal details, to exercise your right to access, or to request deletion of your information, please drop a mail to support@genmaicha.com.
These terms regulate the purchase and use of wellness herbal infusions marketed on this store by PHYNAI INNOVATORS PRIVATE LIMITED, registered under Indian laws with corporate address at Vitthal Heights, Kharadi, Pune.
IMPORTANT NOTIFICATION: Our wellness blends (such as the Women's Fertility Tea, Period Care Tea, and Immunity Tea) are premium, 100% natural botanical infusions. They are developed to encourage general wellness and hormonal harmony. They are NOT registered as medical drug remedies and are NOT formulated to diagnose, treat, prevent, or cure any physical condition.
These products are not substitutes for expert clinical treatments. Please check with your physician or primary gynecologist prior to starting any herbal regimen, particularly during pregnancy, lactation, or if undergoing separate medical therapies.
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal disputes or claims emerging from purchase interactions on our website shall fall under the exclusive jurisdiction of the judicial courts of Pune, Maharashtra.